SMM order statuses explained: Pending, In progress, Completed, Partial, Canceled

Every order moves through a series of statuses. Knowing what each one means tells you whether to wait, act or contact support.

Status	Meaning	What to do
Pending	Order received, waiting to start	Wait. Most start within minutes
Processing	The supplier has accepted it	Wait
In progress	Delivery is happening	Watch “Remains” fall
Completed	Delivered in full	Request refill later if the service has it
Partial	Part was delivered; the rest could not be	The undelivered part is credited to your wallet
Canceled	Order stopped	The charge is credited back to your wallet
Failed	Order could not start	Full amount returned; check the link and retry

Start count and remains

Start count is the number your profile or post had when the order began. Remains is how much is still to be delivered. Together they let you check progress: if the start count was 1,200 and remains is 400 on a 1,000 order, about 600 have been delivered.

How long each status usually lasts

• Pending: minutes, occasionally an hour on slow services.
• In progress: depends on quantity and speed per day.
• Completed: final.

If an order looks stuck

1. Check the link is public and correct.
2. Check you have not placed a second order on the same link.
3. Give slower services the time written in their name, for example “10k/Day”.
4. If it has been far longer than expected, contact support with the order number.

Read how to estimate delivery time and how partial refunds work for more.